Adamary Zyl
map-marker North Charleston, South Carolina

RIP OFF SCAM

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
These people are slimy liars. They ripped me off. I paid $20, for free service. Got dropped,and they won't refund me.
View full review
Dr. Arlene R
map-marker Loei, Loei Province

Robert rude as *** customer service rep

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So I've been calling everyday for the last week trying to find out if they are CDMA or mvno and they only have three options and none of those options one two or three are for new customer inquiries. So the basic question everyone needs to know since I've been in the mobile phone industry since November 1987 is what network do you use so I can order the proper phone so you don't order $6,000 in phones and none of them work with the network. So the one Asian guy yesterday was fine but still did not answer the first question which is what is the network. So then I called today and of course you have to call 30 times before you actually get connected to a service rep and the rudest person working in America is Robert took my call at 2:25 p.m. and was very rude and brief and asked what my number and my name was I told him my number and my name and he said you're not in the system what do you want.? So I told him I wanted to know what network Infinity mobile uses. He said he didn't know and you just have to go to the website to apply. I told him that I needed to order a phone and before I can do that I needed to find out which network Infinity uses so I don't order another $2,000 phone with the wrong Network. He said he had no idea about phones they don't sell phones and at first he kept saying something about cable and I don't know what he's talking about cable because I don't watch tv. He's referring me to some company where he gets commission to sign up for cable but I again don't have time to do anything because I have to deal with rude customer service reps like Robert. Anyway so he sounded like he was white and the phone conversation probably wasn't more than 6 minutes because he did not allow me to even say three words without interrupting me and not allowing me to ask about the network. You need to get rid of this employee before you lose all of your customers. And first instead of spending 12 months trying to find out why I can't speak with a customer service rep you need to have prompt number one b for new customer inquiries so that you can get new customers! Pretty obvious why 99% of your customers rate you only with one star. I have only run Fortune 100 companies and only purchase Fortune 100 companies for a living and I know how to run them into the ground and make them go out of business as I am a professional at putting all companies out of business I can provide you a list with all of the companies that I have put out of business for rude customer service reps. I know I need to report you to the Federal trade commission and all the other entities where you can report poor customer service. There is no way I will be signing up 200 of these elderly folks at the nursing home with your company. End of story. If you have rude service reps like Robert there is no way I'm going to subject any of these elderly individuals to your customer service reps who are going to make them crap their pants as well. Anyway I didn't even get to say four words and he disconnected the call without even saying goodbye or anything so I strongly suggest that you start recording your phone calls and listening to those recorded phone calls so that customer service reps don't abuse people who are in charge of shuffling hundreds of thousands of customers your way because you're going to lose all your business and certainly he didn't earn my Business.
View full review
Cons:
  • Robert cust svc rep is rude & interrupted after every word

Preferred solution: Apology

User's recommendation: DO NOT SIGN UP AS ROBERT IS RUDE AS *** & NOT ANSWER SIMPLE ? W/O INTERRUPTING !

Casey P Kvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Iberia, Louisiana

My service still isn't working right can't make calls or send sms messages

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Still can't make calls or send sms messages my phone number is 337.279.8056 my name is Casey Parker thanks
View full review
Tayonna Rtk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baxley, Georgia

Activate my phone

Infiniti Mobile - Activate my phone
Switch my number over from my sky elite c55 to my galaxy a03s can i transfer my number to a different sim card
View full review
1 comment
Guest

Where is the answer?

Diana A Ysw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rude service rep

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I got your company email off the providers app and sent a message about service, Dana Ledkins emailed me back telling me to apply for ACP, which I already explained I already have been approved, so I sent her another message explaining that, she replied with we only do phones, that was my mistake looking on the providers list I clearly made a mistake, with her replies it was very clear I completely bothered her and feel she is extremely rude. I will not recommend your services to anyone and will definitely report to providers how potential customers are treated.

View full review

Preferred solution: Apology

User's recommendation: Anyone but them

2 comments
Guest

Petty lol

Syler Pte

Diana I am sorry that you felt that I was being snappy I assure you that is not the case at all and just wanted to direct you to our website so that you may apply for the services as well as to let you know that wifi is not one of the products we offer through the ACP/Lifeline benefits. We hope you have a Happy New Year and if we can be of assistance, please let us know.

Thanks Dana Ledkins Email : dledkins@***.com 201 Brookwood Road Atmore Alabama 36504 www.infinitimobile.com From: Diana Anglemyer Sent: Tuesday, January 3, 2023 10:10 AM To: Dana Ledkins Subject: Re: ACP Ok sry to waste your time I thought u had wifi too, clearly I have bothered u thanks for the snappy replies, Have a nice day! On Tue, Jan 3, 2023, 9:33 AM Dana Ledkins wrote: Diane We are a cell phone provider that offers talk/text and data. Thanks Dana Ledkins Email : dledkins@***.com 201 Brookwood Road Atmore Alabama 36504 www.infinitimobile.com From: Diana Anglemyer Sent: Tuesday, January 3, 2023 9:14 AM To: Dana Ledkins Subject: Re: ACP I am already approved I have my code I just can't find anyone who will service my building On Tue, Jan 3, 2023, 9:02 AM Dana Ledkins wrote: Diana You can apply for our services at Infiniti Mobile to see what services you qualify for.

Thanks Dana Ledkins Email : dledkins@***.com 201 Brookwood Road Atmore Alabama 36504 www.infinitimobile.com From: dianaanglemyer@***.com Sent: Monday, January 2, 2023 2:16 PM To: Infiniti Support Subject: ACP Contact us Enquiry from Website. Name : Diana Anglemyer Email : dianaanglemyer@***.com Telephone Number : 931588**** Message : I am approved for ACP I just need service can't find anyone can u help Thanks

View more comments (1)
Laquana Vzl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Trying cancel the phone sever

Well I try cancel the device so I get a free tablet. But when I call no one couldn't find that number are the account.kept giving me a run around. So it didn't help at all.onno

View full review
1 comment
Guest

U DONT NEED 2 CANCEL SERVICE WITH UR CURRENT PROVIDER IF U WANT TO SWITCH. JUST CONTACT NEW COMPANY WHO GIVES TABLETS.

SOME GIVE TABLETS FULLY FREE. LIKE LTE WIRELESS or WIRELESS BRANDS or others. You must research and email or call companies, or even on their Facebook or Twitter or Tik Tok or Instagram pages. BUT BE SURE ITS THE OFFICIAL COMPANY PAGE.

THERE R MANY FOREIGNERS IN OTHER COUNTRIES WITH RIP OFF SCAMS FAKING AS ACP or Lifeline angles. Esp on Facebook groups and pages!!! BUT DONT BE TIGHT ABOUT WANTING ONE FÚLLY FREE. BE WILLING TO PAY $10 to $50 for a tablet.

Most good ones are $10 to $20. But even some with $10 to $20 prices aren't as good as others. I STUDY TONS ABOUT LIFELINE AND ACP. Incl.

which models of free phones and which discounted tablets each gives. BEST TABLETS INCLUDE THESE SPECS: 8 or 10 inch screen. 4,000 or 5,000 or more mAh battery. 3 or 4 gb RAM or more.

Processors with 4 or 8 cores and 1.5 or 2.0 ghz speed. 32 or 64 ROM. COMPANIES WHICH GIVE BEST TABLETS: STANDUP WIRELESS GIVES A VORTEX TAB 10 FOR $15. UNITY WIRELESS GIVES A OXTAB 8 INCH FOR $10 OR AN OXTAB 10 INCH FOR $15.

SARVER WIRELESS sometimes has MyTab 10 tablets with great specs for I don't know price but maybe $20. May give Sky Devices T-10 Elite for $20. BOOST MOBILE may give Joy Tab 2 or TCL Tab Lite for $10 but U may need to go to a Boost store, U may need to had $10 to $25 more but some may not charge as much anymore but this is for a SIM card fee and activation fee but these tablets are still worth up to 25 or $35 certainly much more than that but this is what boost used to charge and they may not now. RURAL 4G has a decent 8 inch tablet.

Like most companies they will charge $10 and one penny or $11. Many companies will give hey sky devices tablet. I don't think most of their products are good but they have an excellent 10 inch t10 elite. And a great 8-in tablet with two SIM card option and 3 GB of RAM and 32 GB of RAM with Android 11 or 12.

4000 mAh battery. Contact each company and ask them what kind of tablet they sell, and how much is the copay fee? They should be over $10 but under $50. Because the ACP benefit will pay $100 for you and you are supposed to pay over $10 but under $50.

Some companies have two different names. Stand up wireless is also known as global connection. American assistance is also known as your call wireless or American broadband telecommunications. And someone.

Do your research on this. MOST COMPANIES WHO GIVE TABLETS DON'T GIVE MUCH HIGH-SPEED DATA FOR FREE FOR THE ACP BENEFIT EVEN IF YOU COMBINE BOTH BENEFITS. If you combine both benefits you should find a company who gives at least 20 GB of high-speed data with unlimited talk and text and slow data. SafeLink wireless and assurance wireless and tempo Telecom also known as lingo communications give the best mobile data plans if you combine both of your ACP and Lifeline benefits.

SafeLink is 60 GB of high-speed data. Assurance Wireless gives 25 GB and Tempo Telecom gives 20 GB. SHOULD USE YOUR ACP BENEFIT FIRST TO GET A GOOD TABLET AND MAYBE COMBINE YOUR LIFELINE BENEFIT WITH IT TO GET A PHONE ALSO IF THE COMPANY GIVES BOTH. Or use your ACP benefit with one company to get a tablet and your lifeline benefit with another company if that company gives a free phone using your lifeline benefit by itself.

But companies who might still give a free phone if you use lifeline benefit by itself include assurance wireless and terracom wireless and American assistance and SafeLink wireless. You use your lifeline benefit by itself with a company you better be clear that you do not also want to use your ACP benefit with it. If they ask you if you want the unlimited plan that's what that means. If you sign up with terracom wireless you must do so over the phone now I believe.

You will need your 10-digit enrollment ID number and you get this by signing up for the lifeline benefit at the national verifier on the USAC website. It is very simple. You will get a 10-digit number which begins with a q if it's for lifeline and that will automatically qualify you for the ACP benefit also so you will not need the ACP benefit enrollment ID number which is 10 digits and begins with a Q. He will then give Tara come wireless this number and they have options of data plans like one is unlimited texting with 1,000 minutes but to *** with that you should pick the one with 500 minutes and unlimited texting and 4 and 1/2 GB of data.

AFTER YOU USE YOUR ACP AND LIFELINE BENEFITS TO GET A DISCOUNTED TABLET AND A FREE PHONE 31 DAYS LATER YOU CAN TRANSFER YOUR BENEFITS TO A COMPANY WHICH GIVES A BETTER DATA PLAN SUCH AS SAFELINK WIRELESS OR TEMPO TELECOM OR ASSURANCE WIRELESS. Near talk wireless has some of the best free phones. If you combine both your ACP and lifeline benefit and commit to staying at least 4 months air talk wireless will give you unlimited talk and text and slow down over 15 GB of fast data for each month. If you pay $12 per year air talk will give you 25 GB of fast data each month.

They have a huge list of free phones you can choose from but by the time you get to the Indianapolis application the list is maybe 15 to 25. Maybe four to eight of these are still worth it but some of them are not worth it especially if they are already the cheapest ones which assurance was giving out and are refurbished. Airtalk wireless has great tablets if the right ones are in stock and they usually cost $10 to $25 maybe some are $30. They have iPads and iPhones but they are older.

The best tablets they have I believe are the Samsung tab S4 or tab s3. Or the iPad 6. PS4 is $25 and the S3 is $10 in the iPad 6 is $50. If you choose a free phone with Airtel wireless so remember to commit to 4 months and be sure the phone has at least 4 gigabytes of RAM and at least 3500 mAh battery capacity or more.

They have some with 4,000 or 5,000 mAh battery. And their inventory fluctuates so you might keep checking back but you can't tell what is available until you go to the end of the application but you do not have to commit you can just stop at the end if you want to check what they have. Life wireless and Access wireless give a free phone kind of the cheap kind which may cost $75 or $100 but they give unlimited talk and text and unlimited slow data with 15 GB of fast data per month for free. YOU CAN USE YOUR ACP BENEFIT WITH MANY COMPANIES TO GET A TOTALLY FREE HOME INTERNET PLAN.

But if you do this you have only your lifeline benefit for a free mobile plan and the best you can get with that is unlimited texting and 4 and 1/2 GB of mobile data and 350 or 500 or 1000 minutes of talk per month. American assistance and tempo Telecom give unlimited talk and text with four and a half gigabytes. Companies which give a free phone maybe or maybe not if you use your lifeline benefit by itself include assurance wireless and terracom wireless and American assistance and SafeLink wireless. Companies which give free home internet with a good amount of data and a decent speed include Comcast Xfinity Internet essentials.

Spectrum assist plan. AT&t access plan. Optimum or Suddenlink advantage or altice plan. These plans can be free with your ACP benefit just like the plan of some other companies.

But if you are willing to pay $10 to $15 or a little under $20 per month there are some companies which have discounted home internet plans for $10 to $15 if you are eligible and you don't even have to use your benefits but you could use ACP or lifeline benefit to bring down the price of a home internet plan by $9.25 per month or $30 per month. But if you are using your ACP benefit toward home internet you should find one fully free. The Comcast Xfinity Internet essentials plan is called the plus plan if you use your ACP benefit to get it free or the basic plan if you pay $10 per month out of pocket. Either plan offers you a new Dell 3120 latitude laptop or a new deal 3110 Chromebook for only $150 and these often sell for around $300 and the best you can usually find them for is maybe 250 or 275 if there are new.

3R TECHNOLOGY is a company in Washington state which sells refurbished computers for $100 which are in great condition with specs for $100 some 8 GB of ram. PCS refurbish is another company which does the same thing.

Do you have to apply for eligibility but you don't have to use your benefits. SEARCH PHRASES FOR ASSISTANCE PROGRAMS FINDHELP.ORG 211 SEARCH ANGIE'S ANGELS HELP NETWORK AFFORDABLE CONNECTIVITY PROGRAM PROVIDERS NEAR ME TYPE THE PHRASE AFFORDABLE CONNECTIVITY PROGRAM PROVIDERS NEAR ME.

Anonymous
map-marker Denver, Colorado

Unlimited data But……..

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So they now only give you 2gigs of data at a time. You have to call (M-F 8am-830pm, Sat 8am-5) to request more data!! Such BS and a major safety issue. Not gonna get into all the details but its called LIFE LINE for a reason. Text wouldnt even work. Im lucky to be alive, NO JOKE & no thanks to there new policy
View full review

User's recommendation: Absolutely not

Sandra M Uab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Georgetown, Texas

Activate my phone

I need help activating my phone and get it working plz. Thanks again...!!! !@@@@@!!!#####$$$$$%%%%%^^^^^
View full review
Bianca S Uij

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

My service is off and I can't call anyone

My phone is not working and can't call out I'm not happy I want to know what going on need my phone fixed
View full review
Anonymous
map-marker Georgetown, Texas

Activate my phone

I could not charge my phone and get it to turn on. Can I send it back and get a different phone and sim card?
View full review
Crystal R Pev

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greensburg, Pennsylvania

Completely unable to use phone that not even week old

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nobody will answer or they want you to leave message and no matter how many you leave they never never call back
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: SCAM

Anonymous
map-marker Austin, Texas

Phone is saying sim card not available

It says that there is no sim card and that I have no service, and that my phone number was imported somewhere else.
View full review
Anonymous
map-marker Seattle, Washington

Many things

Nothing happens when I have it cable tv in the first time for ever in help company ground up in bestyes
View full review
Anonymous
map-marker Chicago, Illinois

My phone is not working that I just received I’ve tried to activate it but it is still not would

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Can help me activate my phone because I cant get it to activate at all and I have tried to call the 611 and push option three but it will not let me get do my
View full review
Anonymous
map-marker Chicago, Illinois

My phone is not working that I just received I’ve tried to activate it but it is still not would

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Can help me activate my phone because I cant get it to activate at all and I have tried to call the 611 and it doesnt let me do anything at all
View full review
Resolved
Lynsay Cyc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Nobody's behind the wheel

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 06, 2017

Company called me. Employee came to my house w/ new phone & re-certification papers.

They paid my past bill & future one. But as a result I have no reason to contact them so I can't tell you if you can.

Original review Aug 30, 2017
This company sent me text to pay bill. Called main # & all I can get is machine. Left messages but no return call. Went to their site & pay online & recertify links don't work. Site lists a 2nd # but it says VM box not set up yet. Then site was down cause they ran out of bandwidth. Posted on Facebook page & nothing. Even replied to texts & nothing. I'm not driving almost an hour to pay this bill @ their store. So I tried to switch co's but new co said they blocked me from switching. Gave me # to co over all of them so I could force switch & they can't even find me in the system. All I can do now is move & use new address. I've reported them to FCC. If they show up @ your door like they did me even though gate has no soliciting sign on it tell them no.
View full review
Reason of review:
Problems with payment

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article